What counts as a Security Agent Engagement?

In general, anytime you connect to a Security Agent, it is considered an engagement and counts towards your monthly engagements.  However, connecting to a Security Agent to request an on-demand service will not count as an engagement.

• Engagements:
  • In General, anytime you connect to a Security Agent it is considered an engagement and counts toward your monthly engagements
  • Repeat calls asking the same questions will count as an engagement
  • Security Check: Failure to respond to one of the initial attempts to verify your safety (push alert, text, or initial audio call) will count as an engagement
  • The following will not count as an engagement:
    • If you are practicing in practice mode or showing friends how to connect with a Security Agent
    • If you connect to a Security Agent by mistake and don't require support or ask any questions
    • If you are connecting to a Security Agent to order an on-demand service, like "Send Car"
      • If you request "Send Car" and then ask the security agent to stay with you to monitor your safety, that counts as an engagement
    • If your Track Me On The Go session escalates and you quickly respond to our outreach to confirm safety
      • If you do not respond to our initial phone call to verify your safety, it will count as an engagement
  • Once you reach your maximum number of engagements, you will be required to upgrade to Premier Plus ($100 per month for 30 engagements) to continue using our services
    • Repeated use/abuse of services without upgrading will result in your account being blocked until the cycle is renewed
  • Any member care (customer support) questions should be emailed to care@ourbond.com