Website FAQs

Frequently Asked Questions connected to ourbond.com/support/

Bodyguard Services

What is the process to reserve a bodyguard?
To reserve a bodyguard, simply tap the bodyguard button in your Bond app and complete the request form. Once submitted, a Reservation Age...
How can I / my company become an executive protection provider for your bodyguard service ?
Thanks so much for your interest in becoming a provider for Bond. Please send us an email at membercare@ourbond.com with the following in...
Where is the Bodyguard service available ?
Our bodyguard service is currently offered in the contiguous United States, Alaska, and the Hawaiian Islands.
What experience do your Bodyguards have?
Bond has partnered with vetted, professional and proven executive protection providers to provide our customers with bodyguards. All body...
How much notice will I need to provide to secure a bodyguard?
The lead time depends on your location and the location of the nearest available bodyguard, as demand for this service can be high at tim...
How much does the bodyguard service cost?
Bodyguard services require a current subscription to Bond premium services. Prices will vary based on your job requirements. Rates start ...

Can I add a few engagements to my subscription instead of upgrading to Premium Plus?
We do not offer a-la-carte engagements at this time. We will certainly pass along that idea to our marketing team. Thank You!
What counts as a Security Agent Engagement?
In general, anytime you connect to a Security Agent, it is considered an engagement and counts towards your monthly engagements. However...
Do you have a Family Plan?
We do not currently have a family plan but are considering adding one in the near future!
When do my Security Agent engagements reset?
Engagements reset for all subscriptions on the 1st of the month.
How much do your services cost
You can purchase our services on a month-to-month subscription basis starting at $50/month or a yearly subscription starting at $450 (a 2...
What are your Pricing Plans?
We have three levels of plans to choose from. Basic, Premium, and Premium Plus. Our Basic plan gives you access to Siren and our Info...

What happens if you can’t contact me after I’ve engaged your services?
We take your safety very seriously. If we cannot reach you to confirm your safety after you’ve engaged us, and we believe you may be in d...

Do you have any free services?
All of our digital services are Free. Anything that requires the use of the Personal Security Agent is part of our Premium Subscription. ...

Why should I choose Bond over other providers in the personal safety space?
Bond is a one of a kind service. We are the only personal security service with Personal Security Agents, who provide 24/7 member support...

What data do you collect from me when I use your services?
We collect the following information to help keep you safer: location video recordings audio recordings account-related information you ...
Why do I always have to share my location?
Always having access to your location is necessary for our services to function as designed and is part of the permissions granted when a...
Can you listen to my conversations when I’m not on a video or audio call with a Security Agent?
No, we cannot listen to those conversations. We only have access to video or audio for connections initiated by you or when you accept a ...
How do you keep track of my location?
Our location tracking technology uses the most up to date Google location API, combining GPS, Wi-Fi and cellular data sources to triangul...

Where is your command center located?
We have Command Centers all over the world including in countries where we support residents.
Using Content from Ourbond.com website
This article provides examples and best practices on when to use the links from the Ourbond.com website. There are times when members ma...
When should I use 911 versus Bond?
If you’re in an emergency that you believe requires the assistance of public emergency services, always contact 911. You can use our serv...
Where can I get the Bond app?
You can download the app via the Apple App Store or Google Play.
Can I change my emergency contacts?
Yes, you can update your emergency contacts by contacting Member Care at Membercare@ourbond.com
How do I make updates to my Emergency Contact?
When to use this article: Member Care Representatives should use this article when explaining to a member how they can add additional c...