General
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Where is your command center located?
We have Command Centers all over the world including in countries where we support residents.
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Using Content from Ourbond.com website
This article provides examples and best practices on when to use the links from the Ourbond.com website. There are times when members ma...
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When should I use 911 versus Bond?
If you’re in an emergency that you believe requires the assistance of public emergency services, always contact 911. You can use our serv...
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Where can I get the Bond app?
You can download the app via the Apple App Store or Google Play.
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Can I change my emergency contacts?
Yes, you can update your emergency contacts by contacting Member Care at Membercare@ourbond.com
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How do I make updates to my Emergency Contact?
When to use this article: Member Care Representatives should use this article when explaining to a member how they can add additional c...
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What happens when I don’t have cell service?
Cell and data services are required for us to provide you with services as designed. In the event you are in a location that does not hav...
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What training do your Security Agents undergo?
Personal Security Agents are vetted to ensure they have appropriate backgrounds. Many have military, emergency and 911 dispatch and custo...
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On what devices does the app work?
We only support mobile devicesiOS - We support iPhone 6 and above running iOS 11 and laterAndroid - we support all Android devices above ...
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Where can I access your services?
You can access our services throughout the United States (including Washington D.C.)