What training do your Security Agents undergo?

Personal Security Agents are vetted to ensure they have appropriate backgrounds. Many have military, emergency and 911 dispatch and customer service backgrounds. Our Personal Security Agents go through significant, issue-specific triage training to help them best deal with scenarios that members may encounter.


Send the following email to cc-supervisors@ourbond.com:

1. Email Subject: Alert - Member asking Probing Questions
2. Email body:
   1. The following Member contacted our Command Center and was asking probing questions.
      • Date/Time: [DATE / TIME]
      • Member ID: [MEMBER ID]
      • CCUI Tag: [CCUI TAG]
      • Call ID: [CALL ID]
      • Questions asked:
        1. ..
        2. ..
        3.  
      • Please review this interaction and:
        1. Determine who the Member is (high profile person, decision maker at a company, city worker, etc.)
        2. Identify any opportunities in how the PSA handled the case
        3. Socialize with Customer Success (or Business Development if they are on a biz dev code)